PC
Phillip C
1 reviews | Active since Jul 2011
13 Sept 2019, 08:57
Poor quality network.
Stick and tired of calls dropping when using Vodacom. I have a dual sim phone and have no problems on the other networks, but keep having low quality calls and dropped calls on teh vodacom network.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
13 Sept 2019, 09:04Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Sept 2019, 09:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
16 Sept 2019, 13:04Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised accordingly. Regards Consumer Website Team
Best regards,
Vodacom's reply16 Sept 2019, 13:04
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised accordingly. Regards Consumer Website Team
Best regards,
PC
Phillip C's updateReviewer Update
16 Sept 2019, 13:09Received a call from a person by the name of Dean Davids. Not helpful at all and clearly not interested in resolving the issue. When I asked to speak to his manager I was refused any support or route to escalate. Vodacom and dean Davids is definitely not interested in any form of customer support.
PC
Phillip C's update16 Sept 2019, 13:09
Reviewer Update
Received a call from a person by the name of Dean Davids. Not helpful at all and clearly not interested in resolving the issue. When I asked to speak to his manager I was refused any support or route to escalate. Vodacom and dean Davids is definitely not interested in any form of customer support.