Poor Quality Assurance and Sevicing

My vodacom mobile was blocked in the previous year due to non-payment. I paid it off at the beginning of this year, and closed it,then went through a number of channels to have the handset unblocked. This was on the 5th of January. <br> <br> After almost two weeks of calling to find out why it would not register on any network, I took it in for repairs. The waiting time to there is anything between 20 and 70 minutes, and there is no seating. I booked my phone in on the 16th of January and did not receive any correspondence till the 9th of February when I went to check, I drive over 45km to get to Menlyn. I got there to realise that they had recorded my phone number incorrectly, but had not even made effort to contact me via email when they could not reach me. My phone was ready, I tried it out, it still had the same problem, so I booked it in again.<br> <br> When I fetched the phone yesterday it still had the same problem, and I was told it will be escalated to Samsung. This is after I got an sms saying my phone had gone through a quality checks. I extremely disgusted at vodacom's service. The phone has lost me much business in the past two months and they have not done anything to put me at ease.