Poor promises and customer service

Went to Zevenwacht mall in 3rd of August to do a screen protector. Carl took my phone to the back without the cover. Only discovered phone is Cracked at the back when I wanted to clean it. Called Lovemore and arranged for a meeting on the 20th. Carl denied cracking my phone so I asked for video footage which Vodacom could not provide. Called Colleen Wilson on the 21st of August at 11:21,what a rude lady. I sent a complaint to *** with no response to date. I communicated with someone on Vodacom's Facebook page on the 26th of August. They apologized and said they'd give feedback. I'm still waiting. Fix my phone please of replace it. Samsung galaxy note 20 ultra. No one gave me a reference number. I will most certainly exhaust all avenues. ***