1 reviews | Active since May 2017

19 May 2017, 13:26

Poor Product Supply

<p>I bought my new S8 on 22nd April 2017. On a contract. Im registered for the Samsung Mobile Care. On the 18th May 2017 my phone fell on his front screen. Even though it had a cover ons screen protector on. And my screen cracked. I called on the 19 May 2017. Almost 10 outlest to find out where can i get my screen fixed. And all the outlets DONT HAVE STOCK and there IS NO STOCK AVAILABLE according to samsung also. They cant tell me also when will it be available. </p> <p> </p> <p>I really think this is poor. Because how do you launch a phone. And there is now screens available if something happens. </p> <p>I will also logg this complain against samsung mobile care.</p> <p> </p> <p>Regards </p> <p>Marisca Coetzer </p>

0
Replies (1)
Vodacom
Vodacom's reply19 May 2017, 14:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,