DC
Donovan C
1 reviews | Active since Sept 2014
13 Nov 2018, 08:57
Poor practices with regards to Billing
I am a vodacom contract customer and has bought numerous data bundles from them. And last month I accidentally bought a recurring data bundle. Which is not the problem the problem was that while I had airtime the data cost was added to my bill. Nowhere does is state that contract customers pay separate for their recurring data. Which I feel is wrong. I am on this contract because I don't want bill shock at the end of the month.
Helpful (0)
Replies (3)0
Replies (3)Vodacom's replyOfficial
13 Nov 2018, 09:38 Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Nov 2018, 09:38
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
13 Nov 2018, 11:39 Dear Donovan
Thank you for taking my call. As per our telephonic conversation I have advised accordingly with regards to your query.
Have a great day further
Vodacom Consumer Website Team
Thank you for taking my call. As per our telephonic conversation I have advised accordingly with regards to your query.
Have a great day further
Vodacom Consumer Website Team
Vodacom's reply13 Nov 2018, 11:39
Official
Dear Donovan
Thank you for taking my call. As per our telephonic conversation I have advised accordingly with regards to your query.
Have a great day further
Vodacom Consumer Website Team
Thank you for taking my call. As per our telephonic conversation I have advised accordingly with regards to your query.
Have a great day further
Vodacom Consumer Website Team
DC
Donovan C's updateReviewer Update
13 Nov 2018, 15:11All you said was that sorry we have taken your money deal with it.
Thank you for nothing Vodacom.
DC
Donovan C's update13 Nov 2018, 15:11
Reviewer Update
All you said was that sorry we have taken your money deal with it.
Thank you for nothing Vodacom.
