Poor porting experience with no access to client services
I have been struggling with porting my number and having my new sim work correctly for over three weeks now. After a long struggle to "archive" my number, my sim was activated a week ago.
Since then I can only receive calls from landlines. I can also make calls and load bindles. However, if you call from a cellphone it says my number does not exist.
As a self-employed person this is very problematic.
The 135 number does not allow one to talk to a person to report or follow up on the problem. I had to go to a store to log a service all three days ago- with no result.
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Replies (3)
Vodacom's replyOfficial
20 May 2019, 11:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 May 2019, 11:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
21 May 2019, 07:56Thank you for the response- unfortunately no one has been in contact to solve the problem since, and the 48 to 72 hour promise of the store made on Friday for a technician to solve the problem has since long expired. This is most frustrating. Now the store tells me that Vodacom blocks customers numbers who have service problems, hence I cannot access the service options on the 135 number to follow up on my service problem? This is just unacceptable, Im in a service no-mans-land, I have R 100's of rands of bundles loaded and even I wanted to forgo that loss I cannot migrate my number to another network.
's update21 May 2019, 07:56
Reviewer Update
Thank you for the response- unfortunately no one has been in contact to solve the problem since, and the 48 to 72 hour promise of the store made on Friday for a technician to solve the problem has since long expired. This is most frustrating. Now the store tells me that Vodacom blocks customers numbers who have service problems, hence I cannot access the service options on the 135 number to follow up on my service problem? This is just unacceptable, Im in a service no-mans-land, I have R 100's of rands of bundles loaded and even I wanted to forgo that loss I cannot migrate my number to another network.
Vodacom's replyOfficial
23 May 2019, 15:37Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
RegardsVodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
RegardsVodacom Consumer Website Team
Vodacom's reply23 May 2019, 15:37
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
RegardsVodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
RegardsVodacom Consumer Website Team