CH
Colin H

1 reviews | Active since Jul 2016

01 Jul 2016, 10:09

Poor Poor Vodacom service received

<p>Contract cancellation qoatation recieved for my 2 numbers on Vodacom , Full amount paid to vodacom on 1 payment for 2 lines cancelled and my account number used as reference , also this was mentioned to Vodacom in the email and all dicuments sent to Vodacom . </p> <p>on 30th i was debited without authorization from myself , after 4 hours of dropped calls and being pushed from pillar to post from person to person no one helps at Vodacom , There call centre is the most usleless i have ever dealt with. So now i will simply reverse teh debit and they cadn contact me , as they are unwilling to assist .</p>

0
Replies (2)
Vodacom
Vodacom's reply03 Jul 2016, 04:47
Official

Thank you for making us aware of your complaint.

A consultant will review make contact with you to assist.

Kindest Regards

Consumer Website Team

CH
Colin H's update15 Jul 2016, 10:50
Reviewer Update

2 weeks on and issue still not resolved after being promiced i will be called back by 2 seperate consultants . what a joke Vodacom has become