poor poor services

still no help from Vodacom, now my query with ref EC-1U51-3UKIIL has been closed and I am still not getting any joy or a solution to my issue. They call and leave voicemails stating they will call back and nothing. Please contact me with regards to my fibre line that is not active and still the amount debited increases every month. how can your services be disconnected and the money debited from you is higher and higher