CP
Charles P
1 reviews | Active since Jan 2019
28 Oct 2019, 19:50
Poor poor service Vodacom.
No WiFi (fiber) since Saturday, phone ever since and all you get is we have sent mail. Phoned again today spoke to manger of the call centre still havent received a call as promised by him as to what the problem is. Clearly Vodacom is not the perfered leading provider in communicating. What a joke. They very quick to take your money at the end ot the month, so how are they going to compensate for the last days?
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Replies (2)
Vodacom's replyOfficial
29 Oct 2019, 07:02Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's reply29 Oct 2019, 07:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's replyOfficial
06 Nov 2019, 12:04Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply06 Nov 2019, 12:04
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team