POOR POOR SERVICE VODACOM

I recently found out that Vodacom is trying to deduct money out my account through a debit order I didn't approve. Further investigation led me to only find out that someone opened an account online through VODACOM's 3rd party service providers.

When I tried to call, I couldn't get someone to speak to because it is all automated. I then tried the internet and found an e-mail address. After some attempts through e-mail I at least got forms to complete. That I have done, but again an automated response. My problem is that someone with my banking details and possibly my ID opened an account on my name. Vodacom is not responding. How do I get this debit order stopped or cancelled. Just so frustrated. What kind of security features do you have in place to curb such *****.

I went to one of their stores and the guys did the same to e-mail to the same e-mail address. No response until now. This was done last week. They even gave me a direct number to the ***** unit but with no success. Phone just ringing. How do I get this resolved. It's my money...I don't' have your product nor your account. Just really poor service by such a large entity/brand in South Africa.