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Yeboxha M

1 reviews | Active since Apr 2013

14 Feb 2021, 00:31

Poor Poor Service. No Feedback!

Can someone from Vodacom accounts please make the R110 i paid to reflect on my account so thay my Fibre relocation can proceed? I've been calling, calling e-mailing details and POP to *** since beggining of Feb, but no assistance till now. The last consult I spoke to said the query is being processed but there's still no update on my account. I really can not believe the level of service I'm getting from Vodacom, I don't know what happened. It would be better if vodacom communicated delays and Expected delivery days in advance instead of creating such frustration into our lives. My Fibre relocation request hasn't been fulfilled since 18 November 2020, now I'm being told they are waiting for this February R110 to reflect.

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Replies (3)
Vodacom
Vodacom's reply14 Feb 2021, 12:29
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team

Best regards,

YM
Yeboxha M's update16 Feb 2021, 17:45
Reviewer Update
I still haven't received assistance from Vodacom. I'm really getting concerned about Vodacom, on a serious note. What happened? Vodacom is starting to feel like a **** company now. Please tell us what's going on in there, maybe we will sympathize with you, Vodacom used to have good customer service. This is really shocking.
Vodacom
Vodacom's reply17 Feb 2021, 16:14
Official
Dear Sibongile Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have processed a credit of R110 onto your Vodacom account. Should reflect within the next 2 days.  Regards Consumer Website Team 

Best regards,