PL
Petro L

1 reviews | Active since Apr 2016

12 Dec 2016, 17:02

Poor poor service from vodacom

<p>contacted on Saturday by vodacom again I was told that the sales dept will contact me on Monday that's today......no call received.....and the sales manager Kelly was asked to follow up and not even she got back to me....Lesley I'm still waiting for your follow up as well. Wednesday it will be 3 weeks since I've done my upgrade!!!! Still no phone, no cancellation no nothing!!!!!! I think its time vodacom make up for this very poor poor services....lots of promises and consultants not doing there work......very disappointed!!!! I wonder if I stop paying my account.....maybe then someone will sort out this nonsense!!!!!</p>

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Replies (1)
Vodacom
Vodacom's reply13 Dec 2016, 07:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team