POOR POOR service from Vodacom

Item: Vodacom
Rating: 1
Author: Mariza S

We are currently overseas and are not using our South African numbers anymore.

We spoke to agent El_tethn001 at Vodacom on the 13th of December 2020 with reference number *** to cancel our roaming services.

I received an invoice now for roaming services. Today Motlantje looked on the system and saw that the cancelling of our roaming services was not completed on the 13th of December 2020. The reference number for our call today is ***. So this is Vodacom's fault and Vodacom's poor service.

I will appreciate it if you can refund me back my money ASAP.

Helpful (0)

Replies (1)

Vodacom's replyOfficial

30 Jan 2021, 11:55

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply30 Jan 2021, 11:55

Official