1 reviews | Active since Oct 2016
Poor Poor Service from VODACOM
<p>Good morning</p> <p> </p> <p>CAN I PLEASE GET SOME HELP!!!! THIS IS SO FRUSTRATING!</p> <p> </p> <p>I HAVE NOW HAD TO CALL EVERY MONTH SINCE I LOGGED A COMPLAINT IN MARCH FOR VODACOM TO LOAD MY DATA ON MY ********** 033 CONTRACT.</p> <p> </p> <p>HERE IS MY NOTES FOR THE PAST FEW MONTHS! PLEASE CAN SOMEONE HELP ME!</p> <p> </p> <p>01/03/2016 Sue - 082111</p> <p>03/03/2016 Mpho ********** 13</p> <p>07/03/2016 Edward ********** 87</p> <p>09/03/2016 Heyman/Thapelo ********** 09</p> <p>Yilasa - ********** 68 called at 07:20</p> <p>17/03/2016 Cheslin(manager) Pat Jacobson(was suppose to call) 09:45 - S3-GP96G-GTUE</p> <p> </p> <p>01/04/2016 - Vonani put me through to Ntombi(Subscribers Collections) she put me back through to call prompt without helping.</p> <p> Spoke to new consultant, Motllepule. After being put on hold for Then spoke to Team Leader assistant(Lebo Mtungwa). REf: ********** 21.</p> <p> </p> <p>------------------------------------------------------------</p> <p>02-08-16 - Spoke to Faeek about data not loaded.</p> <p>04-08-16 - Simalo( ********** ) and Faeek helped again to Load data.</p> <p> </p> <p>------------------------------------------------------------</p> <p>01-09-16 - Muofhe > told me to call Faeek(Ref : 09:40 ********** 033).</p> <p> Called Faeek at 10:10 but no answer.Called again 10:59 and spoke to Faeek.</p> <p> </p> <p>05-09-16 - Spoke to Faeek at 08:19 and he assured me it was loaded when I told him it was not.</p> <p> - 11:57 tried again but no answer</p> <p> - 13:35 called faeek but no response</p> <p> - 13:52 - spoke to faeek who said he will escalate.</p> <p> </p> <p>03/10/2016 - Tried calling Faeek since 7am no answer.</p> <p> At 09:00 Palisa(put the phone down in my ear).</p> <p> Called back and Palesa logged a new CALL - REF: ********** 22757</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I have have spoken to Consultants since the beginning of this year. Please can I get a Manager to call me back. Faeek(from the "Back Office") is cancelling all my calls to him.
I have have spoken to Consultants since the beginning of this year. Please can I get a Manager to call me back. Faeek(from the "Back Office") is cancelling all my calls to him.
