DJ
Deitre J

1 reviews | Active since Oct 2016

03 Oct 2016, 11:47

Poor Poor Service from VODACOM

<p>Good morning</p> <p> </p> <p>CAN I PLEASE GET SOME HELP!!!! THIS IS SO FRUSTRATING!</p> <p> </p> <p>I HAVE NOW HAD TO CALL EVERY MONTH SINCE I LOGGED A COMPLAINT IN MARCH FOR VODACOM TO LOAD MY DATA ON MY ********** 033 CONTRACT.</p> <p> </p> <p>HERE IS MY NOTES FOR THE PAST FEW MONTHS! PLEASE CAN SOMEONE HELP ME!</p> <p> </p> <p>01/03/2016 Sue - 082111</p> <p>03/03/2016 Mpho ********** 13</p> <p>07/03/2016 Edward ********** 87</p> <p>09/03/2016 Heyman/Thapelo ********** 09</p> <p>Yilasa - ********** 68 called at 07:20</p> <p>17/03/2016 Cheslin(manager) Pat Jacobson(was suppose to call) 09:45 - S3-GP96G-GTUE</p> <p> </p> <p>01/04/2016 - Vonani put me through to Ntombi(Subscribers Collections) she put me back through to call prompt without helping.</p> <p> Spoke to new consultant, Motllepule. After being put on hold for Then spoke to Team Leader assistant(Lebo Mtungwa). REf: ********** 21.</p> <p> </p> <p>------------------------------------------------------------</p> <p>02-08-16 - Spoke to Faeek about data not loaded.</p> <p>04-08-16 - Simalo( ********** ) and Faeek helped again to Load data.</p> <p> </p> <p>------------------------------------------------------------</p> <p>01-09-16 - Muofhe > told me to call Faeek(Ref : 09:40 ********** 033).</p> <p> Called Faeek at 10:10 but no answer.Called again 10:59 and spoke to Faeek.</p> <p> </p> <p>05-09-16 - Spoke to Faeek at 08:19 and he assured me it was loaded when I told him it was not.</p> <p> - 11:57 tried again but no answer</p> <p> - 13:35 called faeek but no response</p> <p> - 13:52 - spoke to faeek who said he will escalate.</p> <p> </p> <p>03/10/2016 - Tried calling Faeek since 7am no answer.</p> <p> At 09:00 Palisa(put the phone down in my ear).</p> <p> Called back and Palesa logged a new CALL - REF: ********** 22757</p>

0
Replies (2)
Vodacom
Vodacom's reply03 Oct 2016, 12:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

DJ
Deitre J's update03 Oct 2016, 12:37
Reviewer Update

I have have spoken to Consultants since the beginning of this year. Please can I get a Manager to call me back. Faeek(from the "Back Office") is cancelling all my calls to him.