Poor poor service from vodacom

<p>Upgrade done on 23 November on ********** 418 still no phone spoken to 9 consultant's called upgrade dept 3 times to be cut off by consultants every time. Still no answer when I will get my phone I was charged R421.18 for a phone that's not delivered and don't know why I am charged as online upgrades don't have any fees and vodacom have a next day delivery policy for online upgrades....... So what now vodacom????????</p>