Poor poor service
I have yet to receive my refund or further communication wrt my issue. Very poor service from Vodacom. Quick to call when there is a hello peter complaint, but sorting out the issue hasn't happened and its another month later. I had to stop the debit order as this was also still running from my account even after the communication with Vodacom. This has been continuing since May.
Dear Customer,
Kindly note we have also requested for a refund due too the late cancellation. Your reference number is ***. Refund request will take 7-14 working date.
Have a lovely day further.
Regards Consumer Website Team
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
01 Dec 2020, 13:55 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Dec 2020, 13:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
07 Dec 2020, 14:42I am yet to receive correspondence after the consultant made contact with me
's update07 Dec 2020, 14:42
Reviewer Update
I am yet to receive correspondence after the consultant made contact with me