POOR POOR SERVICE, DOES NOT HONOUR COMMITMENT.

OMW, just looking at the overall Vodacom rating makes me realise these people don't know anything about customer service.

So here is my story... on 24 November 2023, I pop into a Vodacom store at N1 City Cape Town at about lunch time, I enquire about a contract special that I saw online. She consultant advised me that contracts online are cheaper and a better option. So when I arrive home in the late afternoon I app**** online and submit. I receive a response, "technical error a consultant will call you within 24 hours." I'm impressed when I receive a call within an hour. i request that my current number is moved from Telkom to Vodacom for work purposes. I'm told that I first need to get a Vodacom sim card, port the number then the deal will be concluded. He also sends me the porting procedure via SMS. Off I go to a local Vodacom store at about 18:30 purchase the sim card and explain to the consultant that I need to port my number. I'm told by the consultant its best to get a contract in store because online service is poor!!! And also says Porting is close on weekends, I head home to start the porting process and get a message sim card not rica'd . ANGER! its after 7pm on Friday 24 November my local store has now closed. I head back on the Saturday to question the consultant as to why she did not rica the sim and get told that its not necessary to rica a sim if I'm porting. I said, just rica the sim, because your system is not allowing me to port my number.

So Monday 27 November I make contact with Vodacom, get told by Mfundo that I will receive the contract as advertised send all the information via email, which I did.... well ... well.... emails to Vodacom goes unanswered , even though a reference number is received. I had to contact CO ACTIVATE who is an outsource company doing sales on behalf of Vodacom... spoken to Vodacom call center staff who tried to assist to direct me to the correct department. People go on leave without closing off queries, I've spoken with Mfundo, Karabo, Zintle, Felicia Naiker, Samiera..... Emails of bank statements, ID , marriage certificate emailed, I've even sent a copy of my credit profile with a score of 707!!!

To crown it all I receive a call from a consultant to offer me a down grade phone at almost twice the price and a completely different contract!!!! HOW VODACOM....JUST HOW DO YOU GO BACK ON YOUR WORD!!!

YOUR CALLS ARE RECORDED AND YOU EMAILS... GO CHECK THEM