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Nardo G

1 reviews | Active since Dec 2022

07 Aug 2023, 16:17

Poor, poor service !!

I recently was contacted by their upgrades department and offered a laptop. I told the lady , I would like the laptop and 100 call minutes a month and only 1 gig data. I wanted this, because I already have an uncapped data account with Vodacom. No problem she said she can do this and it will cost R399 per month. A few days later , I received an invoice for R 538 per month and charge for the laptop and an additional R 385 for 20 gig data per month. No minutes, only this. I have been with Vodacom for over 30 years. This is the worst service ever! I have been **** to and falsely been led into this contract. After calling there for the fourth time today, still no assistance. No tickets except today where logged. Now I have to hear that I have to return the laptop and then they will cancel this contract. This still does not solve my problem. I cannot believe this is happening!!!

0
Replies (8)
Vodacom
Vodacom's reply08 Aug 2023, 07:55
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
NG
Nardo G's update09 Aug 2023, 11:05
Reviewer Update
A consultant did call me back, but nothing happened since. Problem still not solved. It seems they are protecting the *********** staff that caused this. I need this resolved this week still. This issue can be resolved in less than an hour.
NG
Nardo G's update10 Aug 2023, 15:32
Reviewer Update
Still waiting for this to be resolved....
NG
Nardo G's update17 Aug 2023, 14:17
Reviewer Update
Laptop now finally collected. 48 hours later. Still no response from Vodacom. I called in , yet again to be addressed by someone who is totally clueless, yet everything should be on the system ref numbers and all. Ram Couriers website confirms delivery of this return to Vodacom, yet they unaware and I am still sitting with this issue.
NG
Nardo G's update25 Aug 2023, 19:10
Reviewer Update
This is ridiculous. I receive an sms , that my account will now be credited as requested. Only to discover on my vodacom app, that my account was not credited and now reflects a stagering R 9378.72 !!!!!! Really, how long will this abuse persist??? The account was supposed to be reduced from R 538 per month by an amount of R 286. Yet this mishap now. I need this fixed or the ombudsman will have to be next.
NG
Nardo G's update30 Aug 2023, 17:18
Reviewer Update
No more private replies. The credit has not been passed to my account after they had 23 days to do it .Now I have to pay for a 20 gig bundle as well, which I did not even touch ,because as said at the time, I already have an uncapped contract in place. Not only have they been wasting my time, but now they are costing me money. I need someone of Senior Management to get involved here. This is unacceptable practice!
NG
Nardo G's update02 Sept 2023, 16:51
Reviewer Update
Good day, you still need to explain why there is a debit of R 9378.72 placed on my account? Senior Management please get involved.
NG
Nardo G's update05 Sept 2023, 06:43
Reviewer Update
Still awaiting Vodacom response. Open tickets and this close them without any resolve. This now going on from 8 August 2023. I need this resolved today!!