POOR POOR SERVICE AND ARROGANT STAFF

Good Day

Vodacom advised that they could install fibre for me at my various sites and that I would be allocated an account managers as my point of contact.

This has been going on since July 2019 and until today all I have received from Vodacom and my account manager(Jermaine White) has been disappointing service which has included • He does not keep to his promises • He does not return calls • Everything is still not up and running • He promises to resolve certain matters and then goes on leave • Lies after lies

All I have from Vodacom is disappointing service.

Further to the above I tried to sort out one of my sites by myself on the 22 December 2019 as Jermaine (account manager) just packed up and went on leave despite promising me that he would resolve before he leaves and until today this has not been resolved. On his return he promised to intervene but he does not return any of my communication. Refer to Vodacom Complaint. SR***

I have resorted to placing this complaint on this platform as I am unable to get any support from Vodacom

After all of the above he has now promised me WiFi and converting my landline from Telkom to Vodacom and nothing has happened nor has he returned any of my calls.

On the 31 January 2020 this was escalated to his Manager Shalini and until today(4 June 2020) she has not forfilled any of her promised or her obligations to resolve these queries. In fact she just like her subordinate does not return calls ,or meet any of her commitments that she has made and now there are even more problems that have arisen due like incorrect accounts been debited and lines not corrected ported.

Nevertheless I forced a meeting with both Shalini and Jermaine and several promises were mad but none have been met.

When I call Shalini(because she does not call me back or give me feedback) her response is that “what must she do when she is always in meetings and Jermaine does not listen to her.

All this has been posted Vodacom Facebook page as I had explored all other avenues to resolve this matter without success.

I have now resorted to post it on Hello Peter as this matter still remains unresolved with no feedback from Vodacom

Any further queries contact: Adriaan NOT