ES
Etienne S
1 reviews | Active since May 2018
17 Aug 2020, 15:33
Poor poor Service
I had a vodacom fibre line installed and since then the reception is utterly terrible the wifi signal from the router barely reaches 10 meters and tried extending the wifi signal through a wifi extender but to no avail I tried logging a service request and its tedious to say the least when I contact the Fibre technical dept ....let me put it this way Vodacom is employing people that answers the phone and thats that.So I will not be renewing the contract after 12 months I will go back to the service provider that was tried and tested to work properly and thats MTN..THANK YOU VODACOM FOR NOTHING
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Replies (2)
Vodacom's replyOfficial
17 Aug 2020, 16:18 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Aug 2020, 16:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
ES
Etienne S's updateReviewer Update
20 Aug 2020, 09:44Thank you for your false advertising will never recommend you to anyone you are the worst service provider ever, paying hard earned money for a service that's not working ..and the audacity to tell me to get extenders to boost your substandard equipment which for your info I already did and its still not working so, as you know word of mouth is very powerful and I will not leave this matter here not in this time in life.
Thank you for Nothing
Thank you for Nothing
ES
Etienne S's update20 Aug 2020, 09:44
Reviewer Update
Thank you for your false advertising will never recommend you to anyone you are the worst service provider ever, paying hard earned money for a service that's not working ..and the audacity to tell me to get extenders to boost your substandard equipment which for your info I already did and its still not working so, as you know word of mouth is very powerful and I will not leave this matter here not in this time in life.
Thank you for Nothing
Thank you for Nothing