Poor poor service

Poor poor service!!! After requesting a debit order to be taken from our bank account on 16 August 2019, vodacom up until today has NOT done so. This morning we log onto the bank and the debit order has still not been done. I asked then again today for payment details to do the payment myself and nothing. I've sent numerous requests for banking details and the correct reference number in order to allocate payment once I do an instant payment, tonight almost 30 min on the phone they want to tell me they can't give me banking details because they don't bank with Capitec. *** has that got to do with the price of eggs. Vodacom please educate your staff regarding your bank account details so that clients who bank with capitec are able to do your jobs that you seem to waste money on paying employees who like to think that I am arguing with them. I have been a loyal prepaid and contracts customer since 2000 and I've had it. Vodacom will no longer have me, or my husband as loyal customers anymore. I'm done with poor and pathetic service.