TS
Tanja S
1 reviews | Active since Jun 2019
11 Jul 2019, 17:19
Poor Poor service
It’s been 6 weeks and still no resolution.
The last contact I had was this:
So the consultant made contact, as promised, however nothing has been resolved.
It’s now the 11th of July. They still owe me a refund. Also the back office and customer service has been quiet since. To date no contact or refund. I’ve received this at the end of June.
“Good Day Tanja We apologise for the inconvenience caused with regards to resolution of your query. As per the previous agent email to you on the 24th of June 2019, your query for the refund has been escalated to our Subscriber Collections Department. Your service request reference number is S4-33427-7CR10. This takes 7-14 working days for an update to reflect on our system. We will monitor the progress of your query.
Regards,”
Please can this be escalated to management and resolved immediately.
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Replies (2)
Vodacom's replyOfficial
12 Jul 2019, 08:13Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Jul 2019, 08:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
TS
Tanja S's updateReviewer Update
14 Aug 2019, 15:18Hi,
To date, still no refund?
Would I get better service if I go into a shop?
To date, still no refund?
Would I get better service if I go into a shop?
TS
Tanja S's update14 Aug 2019, 15:18
Reviewer Update
Hi,
To date, still no refund?
Would I get better service if I go into a shop?
To date, still no refund?
Would I get better service if I go into a shop?