Poor Poor Service

I bought a Samsung Galaxy Tablet online from Vodacom Online and filling out all the details I was informed via email that a consultant would phone me within 24 hours to verify all the details. It is now 3 days later and no call. To make matters worse I have called the number given by Vodacom on the email to follow up on my order over the last 2 days and no one answers the line. I choose the option to follow up on orders from the automated menu then hold until the phone just dies. No one ever answers the call. Tried other options on the menu with the same result. Not a happy customer customer at all.