VS
Victor S

1 reviews | Active since Nov 2017

18 Nov 2017, 07:13

Poor poor service!!!!

I livr in rural area with poor signal. Due to numerous accounts i hold vodacom installed a booster some years back. This worked like a charm. 4 months back the boosters stopped working. I reported and after weeks a technician arrived to repair. On day repair i told him its still not fixed. He blaimed the local tower and undertook to repair. 4 week back i reported again. Call centre said it will take 6 TO 8 WEEKS TO SEND ANOTHER TECHNICIAN. It now is 4 weeks. No technician, no signal and no service. Shocking and appauling and the thinck i spend hundreds of thousands with them over years!!! I suppose time to get rid of vodacom. Any suggrstions on better service providers!

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Replies (2)
Vodacom
Vodacom's reply18 Nov 2017, 08:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply20 Nov 2017, 08:35
Official

Good day

Thank you for the posting; we have escalated this matter to the Network management team for feedback and resolution. We will follow up to ensured that you are contacted.

We once again apologise for any inconvenience caused.

Regards

Moddy

Best regards,