Poor poor service

I have been waiting for 4 months for Vodacom to relocate our fibre (internal relocation within my home). I've sent the relocation form that I was given 3 times over the four months to the email address stipulated on the form, including another email address I was provided, yet still nothing has happened. I've called in a number of times to follow up and no one seems to know why I have not been assisted, I just keep getting asked for the ref number and they ALL say they will escalate, but NOTHING ever happens. This is now my only resort with hopes that I will finally get the assistance I need. I've mentioned on every call that I work from home and the relocation is urgent, but yet still my request is not actioned. I've been a loyal client to Vodacom and even though I've been receiving such poor client service, I still support the brand! I've now had enough.