PD
Pieter D

1 reviews | Active since May 2015

03 Mar 2017, 12:56

Poor Poor Service

<p>i have repeaditly complained that my e-mail is not active from beginning of December, multiple calls, spent hours at Vodacom Technical shops (Thay admit the problem lies by Vodacom server) and even complained on HelloPeter. Only response from Vodacom after complaining on Hello Peter is via SMS that Dear Customer everything is OK, your username is, and your password is, please login.</p> <p>HELLO, I cannot Log In neither can your Vodacom Technical shops Log in. </p> <p>I CANNOT LOG IN. I CANNOT LOG IN. I CANNOT LOG IN. I CANNOT LOG IN.</p> <p>Can you please send somebody to me to LOG IN, as I have on several occasions been to your Vodacom stores and they give up and say it is a server problem and I need to go to Midrand. I work in Meyerton and am NOT willing to go to Midrand. As a customer that has been with Vodacom for 20years, I feel that there should be loyalty from both parties.</p>

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Replies (1)
Vodacom
Vodacom's reply03 Mar 2017, 13:23
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,