POOR POOR REPAIR SERVICE

The screen on my 6 month old Samsung Galaxy Core prime went blank on 15 November 2015. <br> I reported the faulty phone to Vodacom on 16 Nov 15 and was told that a courier would collect it in Elliot. <br> The week passed and no courier turned up. So I handed it in at the Vodacom Centre in Collins road, Bloemfontein on Saturday 21 Nov 15.<br> Yesterday I received a SMS to notify me that my phone is \currently in the assessment process at the Advanced Repair Centre."<br> I am without a phone now for more than 2 weeks and Vodacom hasn't't even started repairs yet.<br> This type of service is unacceptable. <br> My phone has no physical damage"