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Hennie P

1 reviews | Active since Jun 2016

07 Dec 2021, 15:21

poor poor poor service VODACOM

Useless company!! I bought a new phone over 2 weeks ago and been speaking to them on a daily basis as i am just not getting the phone.... now remember i have been speaking to them every day and each day they tell me the phone will be delivered tomorrow.. now today i found out that Londeka (the one dealing with my query) has just not bothered to process the final application and that i will most likely wait another couple of days.. WHAT?? so clearly Londeka is not capable to work from home - i am so disappointed in this poor service delivery from Vodacom staff!! and the fact that i've been promised every day that i will get delivery "tomorrow" does not say alot about the other staff -- thank you to the lady that assisted me last and at least gave me honest feedback as to what is happening... VODACOM - Shocking service from you!!

0
Replies (3)
Vodacom
Vodacom's reply08 Dec 2021, 08:25
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

HP
Hennie P's update08 Dec 2021, 15:50
Reviewer Update
So no one from vodacom has phoned me yet.. But the courier phoned me this morning at 7h05 confirming that delivery will happen today. Now at 3.30 they phoned me again and asked if i was phoned yet.. I said i was phoned at 7am this morning but nothing further... I was asked to hold and was transferred to some other person telling me they phoned again at 9am and spoke to someone els that said i am only available on Tuesday??? What person, what number?? All lies!!! Then after loosing my temper n bit-they put the phone down in my ear 🙄🥴🥴🥴🥴😱😤😤
I am so frustrated right now!!
Dont know how this will be resolved?
On the phone now with vodacom AGAIN... 9th call trying to get my new phone... Lets see if they will resolve this matter now or not??
Vodacom
Vodacom's reply08 Dec 2021, 19:14
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you were in contact with the relevent team today and provided feedback with regards to your query.

Apologies for any delays and inconvenience this may have caused. Regards Consumer Website Team

Best regards,