NM
Nicholas M
1 reviews | Active since Feb 2018
06 Jun 2022, 19:35
Poor poor poor service i will never recommend them to anyone
3 weeks and still no assistance and resolution to my query absolutely pathetic. I will be going to the ombudsman and i will be taking legal action as im not sure else how else you guys will take your clients matters seriously you guys are in serious contravention of consumers rights
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
07 Jun 2022, 07:22Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Jun 2022, 07:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
NM
Nicholas M's updateReviewer Update
07 Jun 2022, 20:48Why can't you just send me a statement and banking details like I've asked for previously? And then send me written confirmation is sorted? It's not alot to ask the only reason there is an issue here is because you guys quoted me a cancellation fee and didn't explain anything and you didn't even confirm it was cancelled in writing only when I called it's pathetic. Send me everything in writing or I will be taking this further like I said. You are violating my rights
NM
Nicholas M's update07 Jun 2022, 20:48
Reviewer Update
Why can't you just send me a statement and banking details like I've asked for previously? And then send me written confirmation is sorted? It's not alot to ask the only reason there is an issue here is because you guys quoted me a cancellation fee and didn't explain anything and you didn't even confirm it was cancelled in writing only when I called it's pathetic. Send me everything in writing or I will be taking this further like I said. You are violating my rights