POOR, POOR, POOR SERVICE FROM VODACOM!!!

On the 25th of Aug we notified MWEB that we are relocating and that our fibre line must be moved. After a few days we were notified that only Vodacom can provide the line in the Estate we bought in. We then placed the order for installation on the 25th of Sept. We followed up daily via email and phone calls to no avail. Eventually we canceled the order via MWEB and tried going direct as my wife has a Vodacom account. We placed the order and today, 12 Oct we still don't have the line. Every time we follow up the call center just say it was escalated. They refuse to put us in contact with management and blatantly ignore our requests. Unfortunately Vodacom is the only allowed service provider in the estate. The fact that our business is suffering as we work from home has no bearing on them. It is the worst service I have ever experienced from any provider. After almost a month we are wifi-less. Nice Brand message they are sending. Pathetic!!