Poor poor poor service!!!!

My contract with vodacom was under my dad's name, and I wanted to move the contract over to my husband's name. It cost me an entire morning sitting at a vodacom store and getting all the paperwork done. After that, I bought a new phone and needed to do a sim swap, but when I got to the vodacom store, I was told that my contract had never been moved over to my husband's name and that it was still registered to my father. This meant that I could not get a sim swap done unless my father approved it. My father was out of the country at the time, and I struggled to get a hold of him, but luckily I eventually did, and after he approved it the sim swap was done. After the swap, certain services had been disabled; I can no longer recharge my airtime or data bundles, and because my phone is linked to my bank account, I can no longer access internet banking. I phoned vodacom again to try and get this fixed, but was told that nothing can be done unless my father approves it. He is unable to do so at the moment as he is away on business. I am disgusted with this level of utter incompetency, and I now have a very big problem, created by vodacom, which vodacom itself is unwilling to fix!