Poor, poor, poor experience moving my contract via Vodacom to Vodacom

I used to be a Vodacom Red Advantage subscriber and was going te let my contract run its course and expire at the en of December 2018.

I called Vodacom cancellations to confirm that they shouldn't renew on a month to month basis on the 16th of November 2018. I was then persuaded by a cancellations representative to move to a smaller contract with some good benefits. This would become active one the 1st of December 2018.

On Thursday evening the 29th of I noticed that I was unable to make calls or access the internet. I called the cancellations department again on the 30th of December 2018 and it was explained that this is happening due to the transition of my account. I told Joseph that this is unacceptable and he spoke to his supervisor. He promised me R 500.00 of once off airtime and 2 GB of additional data for the next 24 months as a sign of good faith.

Up until now. No airtime has been loaded on my account and 2 GB has now replaced the 3.5 GB of data I should have on my contract.

I have called 4 times since the 30th of November and I always get empty promises. "Joseph will call you back. We will rectify the problem"

This has truly been an extremely unprofessional experience and I regret staying with Vodacom.