TJ
Terino J
1 reviews | Active since Oct 2020
10 Jun 2021, 09:20
POOR POOR POOR CUSTOMER SERVICE
Dear Vodacom,
Yet another sad experience, i have tried ample times to get a hold of ANY customer service agent but every single number "does not exist" even the numbers provided to me by VODACOM STAFF are incorrect!!!!
I have settled my vodacom account over 2 months ago and yet my status is stil on "legal" i am trying to apply for a cellphone and cant as you have not updated my profile to settled!!!!
Please have this updated ASAP!!!!!!!
Email: *** once this has been resolved today still!
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Replies (2)
Vodacom's replyOfficial
10 Jun 2021, 09:24Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Jun 2021, 09:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
TJ
Terino J's updateReviewer Update
11 Jun 2021, 11:46STILL NO RESPONSE FROM VODACOM!!!!!!!!!!!!!!!!!!!!!!
NO SENSE OF URGENCY WHEN IT COMES TO RESOLUTION OF QUERIES
NO SENSE OF URGENCY WHEN IT COMES TO RESOLUTION OF QUERIES
TJ
Terino J's update11 Jun 2021, 11:46
Reviewer Update
STILL NO RESPONSE FROM VODACOM!!!!!!!!!!!!!!!!!!!!!!
NO SENSE OF URGENCY WHEN IT COMES TO RESOLUTION OF QUERIES
NO SENSE OF URGENCY WHEN IT COMES TO RESOLUTION OF QUERIES