MP
Malcolm P

1 reviews | Active since Feb 2017

18 Feb 2017, 13:17

Poor poor poor customer service!

<p>Vodacom is advertising on a lot of sites about this "double your data" if you buy data bundles on the "my vodacom app".. I bought 2gb of data on the february 2017, never received any freedata as advertised, I did lay a few complains on their facebook page aswell as hellopeter,waited 72hours for a response from vodacom.. Vodacom customer services phoned me and promised me 5gb of data for the inconvenience from their side (got the call recorded) as proof.. Today 18 february I receive (1gb valid for 3 days), that is even less than what I was actually suppose to get with the double your data promo, and then only valid for 3 days???? Really??? I am now sick and tired a false promises from vodacom, and please dont advertise promo if you cant deliver...</p>

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Replies (2)
Vodacom
Vodacom's reply19 Feb 2017, 06:47
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply20 Feb 2017, 09:36
Official

As per telephonic discussion,feedback provided.