1 reviews | Active since Oct 2012
Poor Poor Poor customer service
<p>I have been waiting for Vodacom to resolve the issue I had with my bill. It is almost 3 weeks now, they are telling me stories about how they can't find my calls to listen to the recording etc. because one agent confirmed that I had a cap on my account, and the other one says there isn't.</p> <p> </p> <p>They also did not send me notifications to my alternative number when i reached 50%, 70% etc because of a system data migration they lost my alternative number, now they want to make their system issues my problem</p> <p> </p> <p>I am still waiting for a phone call from their data team to resolve this. Unaccepatable. I don't Vodacom as my service provider anymore, had enough!!!!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
