LP
Lethagile P

1 reviews | Active since Oct 2012

21 Jun 2016, 13:01

Poor Poor Poor customer service

<p>I have been waiting for Vodacom to resolve the issue I had with my bill. It is almost 3 weeks now, they are telling me stories about how they can't find my calls to listen to the recording etc. because one agent confirmed that I had a cap on my account, and the other one says there isn't.</p> <p> </p> <p>They also did not send me notifications to my alternative number when i reached 50%, 70% etc because of a system data migration they lost my alternative number, now they want to make their system issues my problem</p> <p> </p> <p>I am still waiting for a phone call from their data team to resolve this. Unaccepatable. I don't Vodacom as my service provider anymore, had enough!!!!!!</p>

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Replies (1)
Vodacom
Vodacom's reply21 Jun 2016, 13:06
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team