Poor poor network

Item: Vodacom
Rating: 1
Author: Shaun S

1month later and 8calls for 30min each and still no call or feedback. Vodacom just change packages as it suits them. Customer service is a joke

Helpful (0)

Replies (2)

Vodacom's replyOfficial

27 Jun 2024, 07:23

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom's reply27 Jun 2024, 07:23

Official

Best regards,

Vodacom's replyOfficial

03 Jul 2024, 07:15

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion with Fortune Nagel on 2024/07/02 at 09:56:10 and at 12:24:31, she has discussed and assisted with the account and the 20GB of data,

Regards

Vodacom Consumer Website Team

Best regards,

Vodacom's reply03 Jul 2024, 07:15

Official

Best regards,

Poor poor network

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