poor poor customer service

If you go in to a store , Vodacom charge you for services , if you do it via the internet ,they have lots and lots of excuses , We could not see any place or opportunity to port our old number , if we phone , they say sorry you should have done it , and will make a note, NOT we will do it for you exsisting customer for the last and about 15 years ,Why should we be loyal to our no problem customers ?. They also on internet states delivery the next working day , once again its not true , they say 5 working days , surely they NEVER wait 5 working days for there money , they want it now.<br> Guys be carefull out there , whom you loyal to, it will bite you in the back even in the current strong market Vodacom insults there exsisting loyal customers