Poor poor client service

Item: Vodacom
Rating: 1
Author: Phumzile S

Yesterday Vodacom promised me my log will be escalated, however was then closed without it being resolved.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

20 Mar 2019, 14:07

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Best regards,

Vodacom's reply20 Mar 2019, 14:07

Official

Best regards,

Vodacom's replyOfficial

20 Mar 2019, 14:23

Good day

We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.

Please note that we have escalated your query to our Insurance Team for further assistance. Kindly allow our team to investigate and feedback will be provided.

We apologize for the inconvenience.

Vodacom Consumer Website Team.

Best regards,

Vodacom's reply20 Mar 2019, 14:23

Official

Best regards,

Poor poor client service

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