LJ
Liam J

1 reviews | Active since Dec 2017

04 Apr 2018, 11:40

Poor poor assistance from all departments

Called 17 times over a period of 4 days and no one can assist me

I so easy just HELP ME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! In my area there is no cellphone voice, meaning I cant cal or collect calls from anyone and so cant ANYONE ELSE !!!!! I called, spoke to supervisors, Managers and well that excuse for a customer care you have an no one could help. I also keep getting put on hold and transferred and within the transfer get cut of OR THE PHONE GETS DROPPED IN MY EAR. I logged several calls of 4 day period. HOW HARD CAN IT BE!!!!

MY location ...:The Kingdom Resort, R556 north west Rustenburg SOUTH AFRICA My problem ... Well already stated and several calls logged

Please we need Help... we have a business to run and so does certain guests on the resort. WE are getting complaint form the whole area so please get to it

0
Replies (2)
Vodacom
Vodacom's reply04 Apr 2018, 12:32
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply04 Apr 2018, 14:23
Official

Dear Liam,

I have handed your query over to our Network Co-coordinator for further assistance and they will make contact with you soonest.

We do apologise for the inconvenience caused to you.

Regards

Consumer Website Team

Dear Customer,