Poor poor and dissapointing service or network

Hello peter i have been using my cellphone numbers since 2010 i then changed to contract in 2017 and it ended 2019 each time when i call Vodacom customer care they say its still contract and they will ask question about the contract i had 3 years ago andon the 14 dec i lost my simcard on the 17th which is yesterday i called to they told me that the system has approved all my answers but the its still pending cause their system is still down so today they say their system is disapproving my answers im using this cellphone numbers for everything but Vodacom why this kind of service firstly you extended the previous contract without my knowledge and made me pay for it before it got cancelled in 2020 and now this.