POOR POOR ABSOLUTE PATHETIC SERVICE

I had contracts with Vodacom for many years. Their service are more and more pathethic as I try and convince myself that I will once again try a new contract with them. I recently Feb 2024 phoned another company for fibre options as Vodacom was way to expensive. I got a quote on openserve and Vodacom challenged this quote because of me being a so-called valued customer. Once again they failed me by: No. 1 Not delivering the router, No. 2 My speed is still the same as the old fibre and the amount also does not reflect as discussed telephonically with the sales person. No3 I got billed double this month for fibre that is not as per agreement. I need a Manager to phone me. I have requested this telephonically and again on email and again without them replying or contacting me. I need to now cancel all contracts whether it was made for a year or 2 years. Unacceptable and will not be tolerated anymore.