Poor performance. No care at all.

Absolute dismal service. I was a loyal fiber at home customer of Vodacom. I recently relocated and 2 weeks before the move I phoned Vodacom to hear what I am to do. The explained to me that we can do a normal transfer of the fiber as there was previously a fiber installation at the new premises as well. Simple and easy (it sounded). Within the first week in the new residence the fiber company phoned me to do some checks and found that the request from Vodacom came through wrong to them and Vodacom need to change the request on their side. After numerous calls to Vodacom and three "escalations" on their side, absolutely nothing happened. They will communicate with me for a day (two at most) and then go silent. No feedback. After a month with no results I asked them to cancel the line completely. I got another supplier which delivered their equipment and got the line up and running in less than a week. What is worse is that I have to pay Vodacom for the month I had no connection as well as another month for the cancellation. Ridiculous. The lady that phoned to complete the cancellation did not even ask why I want to do it.