ER
Emile R

1 reviews | Active since Jun 2018

21 Oct 2019, 13:27

Poor performance from Vodacom

I have been with Vodacom my entire life, as i always was under the impression they have the best coverage .

Since moving into my new house the impression has completely changed

I get almost no data coverage in my area, Ive done test nomeours tests myself and getting 1.85mbps download speeds at 66% stability and 1.16mbps uploads speeds at 22% stability - you cannot event google something on this service! while other networks Cell C etc gets 4G.

Calls are being dropped and lately calls does not even come through, forcing me to restart my phone, then i get a list of missed calls - this is affecting my personal & business life

I have tried numerous times to contact the customer care but they just give the same excuse - waiting on towers to be installed in the area, but first they must get government approval (this is not something that happens overnight, but they tell me to wait 14 more days!)- This has been the same statement since May where the network technician came out to test the area, - i cannot and will not go on like this, not in the times we are in.

I urgently demand a call from someone at Vodacom who can make a call on this. As i cannot pay for services i don't get.

Emile Raubenheimer ***

0
Replies (4)
Vodacom
Vodacom's reply22 Oct 2019, 08:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

ER
Emile R's update22 Oct 2019, 12:11
Reviewer Update
Thanks i am eagerly awaiting the call.
Regards

ER
Emile R's update23 Oct 2019, 07:59
Reviewer Update
Good day

I am still awaiting Vodacoms call, its been 24 hours and still no reply...
Vodacom
Vodacom's reply01 Nov 2019, 13:51
Official
Dear Customer

Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.

Our records reflect that our network team has gotten in contact with you and provided you with feedback.

Best regards,