1 reviews | Active since Jun 2018
Poor performance from Vodacom
I have been with Vodacom my entire life, as i always was under the impression they have the best coverage .
Since moving into my new house the impression has completely changed
I get almost no data coverage in my area, Ive done test nomeours tests myself and getting 1.85mbps download speeds at 66% stability and 1.16mbps uploads speeds at 22% stability - you cannot event google something on this service! while other networks Cell C etc gets 4G.
Calls are being dropped and lately calls does not even come through, forcing me to restart my phone, then i get a list of missed calls - this is affecting my personal & business life
I have tried numerous times to contact the customer care but they just give the same excuse - waiting on towers to be installed in the area, but first they must get government approval (this is not something that happens overnight, but they tell me to wait 14 more days!)- This has been the same statement since May where the network technician came out to test the area, - i cannot and will not go on like this, not in the times we are in.
I urgently demand a call from someone at Vodacom who can make a call on this. As i cannot pay for services i don't get.
Emile Raubenheimer ***
Best regards,
Best regards,
Regards
Regards
I am still awaiting Vodacoms call, its been 24 hours and still no reply...
I am still awaiting Vodacoms call, its been 24 hours and still no reply...
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.
Our records reflect that our network team has gotten in contact with you and provided you with feedback.
Best regards,
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.
Our records reflect that our network team has gotten in contact with you and provided you with feedback.
Best regards,
