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Ra'eesa Hendricks

1 reviews | Active since Feb 2015

31 May 2020, 19:57

POOR PATHETIC SERVICE - VODACOM

On 11 May I processed an upgrade on my data line. To date, I have not received the sim card. My account was debited this month and yet no services have been used. I have spoken to a dozen agents since with empty promises of "I'll call you back", "I promise to give you feedback", "I will get an agent that has access to you line to call you", "I will get the agent that did the upgrade to call you", blah blah blah!!!!! With this no impacting my job, I have grown increasingly frustrated and want to CANCEL this line. There is no way that COVID19 can impact the response to a paying long time customer from a dozen agents over 3 weeks. I have an active voice line which I am available on and still NO RESPONSE!!! While I deal with pressures from work, so too I have to deal with calling the upgrades department every single day with no luck in getting my request completed!!!!! I really feel like canceling this line and making better use of the money!!! Yet again, totally disgusted with the service received - it has not even been a year since I had an issue with Vodacom and their POOR service.

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Replies (2)
Vodacom
Vodacom's reply01 Jun 2020, 08:15
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
RH
Ra'eesa Hendricks's update01 Jun 2020, 11:37
Reviewer Update
So I called today AGAIN and spoke to an agent who did NOT fulfill my needs in the call AGAIN - I feel like he did not do much to empathize and I was angry when the call was over. I do not feel it is fair or just that I should be billed for a service I am NOT using because Vodacom has NOT delivered on their service promises since 11 May. I have grown frustrated and angry with the empty promises and, now, lack of accountability. It is really terrible that after being a customer for so long such terrible service is offered. The frustration increases knowing that NO MATTER WHAT I am the one at a DISADVANTAGE!! Whether the contract is canceled or continued, I still have to fork out a payment each month and then, according to today's agent, I now have to go to the store myself and purchase a contract sim of R105 (MORE MONEY) in order to make use of this line - obviously calling them over and over to get help. SOOOO no matter what, Vodacom wins and I am at a disadvantage!!! Very very unfair!!!!