Poor pathetic service from vodacom extremely frustrated

I recently done an upgrade online I was told I would receive a call from the confirmations department waited 3 days and no contact was made I then called every department possible to try and cancle my order as I preferred to take it out in store as I have made it aware to them in the beginning that I am leaving the country soon they now refuse to cancle my upgrade order and give me different excuses I request the number for the confirmations department told they only allowed outbound calls and can not receive calls I'm utterly disgusted and disappointed I have even tried getting help from a vodacom consultant in store who tried calling on my behalf no progress If this is how vodacom treats its loyal customers I'm actually thinking about changing service providers they hire *********** and unskilled employees who don't care about customers satisfaction I am now leaving the country tomorrow and still can not receive my new device due to negligence and incompetence vodacom what do you have to say about this !!! or how will you help me as a loyal customer ? if no feedback is given and I can not upgrade in store tomorrow I will be switching network providers don't shop with vodacom wort network provider in our country I took up all my time and energy for 6 hours straight the vodacom consultant in store spoke to 6 different agents which I have the names of and they refused to help transferring me to different departments all I need was my order canceled as I will upgrade in store due to false information by call center employees and I need my new device urgently I won't be back in south africa for a while how difficult can it be!!!... If I do not receive help or a call from the confirmations department tomorrow morning then I definitely will be taking my buisness elsewhere don't waste your time and energy or vodacom where there are better service providers who thrive for customers satisfaction and loyalty