Poor pathetic service from Vodacom

<p>I gave notice to Vodacom on 7 January 2016 via e-mail as my contract was expiring the end of February.</p> <p> </p> <p>Until now I have had NO response - even after phoning numerous times and visiting 5 different branches, Vodacom continues to debit my account every month and has even now threatended to "hand me over"!!!</p> <p> </p> <p>Will this pathetic service continue or can somebody please assist as this is getting ridiculous! Where is the promised positive customer service Vodacom advertises?</p>