Poor & pathetic service!

I am extremely disappointed with the service I've received from the Vodacom in Newcastle at the Newcastle Mall! On Saturday, I went into the store wanting to buy a new phone. I have been a Vodacom customer all my life so naturally I went there to get my new phone. But the service I've gotten there makes me want to change my entire network. A salesman came to help me and called me to his desk - I told him what I wanted and he said that isn't possible to get the phone I wanted because they don't stock it anymore and so I asked but how is it in the Vodacom book being advertised then? He said that he doesn't know with a lot of attitude. I asked for the manager and he said she was off but some other lady came to speak to me, it was an Indian lady. She came and explained the same thing the other salesman told me but with such attitude, as if she didn't wanna help me, like she was doing me a favor by talking to me. She told me with such attitude and rudeness in her voice to try another branch. Now there is another branch in Newcastle so I asked her to please call them and find out if they have the phone because she said to me that they might have it. When I asked her to do that she looked at me and opened her eyes at me and said " Oh, I must do it?". Yes, obviously she was supposed to phone and find out, like every other proper, decent store does! She spoke with such ignorance! I told her yes, she needs to phone. She then looks at me and says we don't know the number for the other store! Like how can you not have the numbers for the other stores? What kind of nonsense is that? What kind of business is Vodacom now running? I told her to check for it. She went into the back room and did NOT come back out to finish helping me, she sent the salesperson to tell me again that they don't know the number. I told him to Google it and he just looked at me and walked away! What kind of pathetic service is that? Just walking away from a paying customer and ignoring them? If that what Vodacom is now about? Terrible! My goodness I was truly disgusted with the level of service I had received. If this is the kind of service Vodacom is now giving their customers, I definitely have to move to another Network. You cannot have people like this representing a company, it gives such a pathetic impression of the Vodacom Brand. They have such *********** people working for them, that don't care whether or not they make a sale. I always tell people to use Vodacom and the service is excellent and that it's the best Network but now I can't do that, especially after experiencing this. Word of mouth is very powerful. These salespeople were so unbothered and not willing to help and do their job. It's pathetic on the Vodacom brand.