Poor pathetic service

Very poor service recieved from vodacom...somebody at vodacom added insurance on one of my cell phone contracts without my permission!!! When I called customer care they could not help me but only got told to take it up with vodacom insurance dept....I called the insurance dept on multiple occasions only to receive poor service and to be **** too. I got told that apparently insurance was added on 18 February 2020 but only got billed for it in October...how is that even possible..... I finally got the insurance canceled and removed but my bill has not been adjusted correctly and neither the vodacom store or customer care or vodacom insurance can help me to get my bill updated. I ask to speak to a manager only to get told that there is no managers or team leaders on duty how pathetic is that....now me as a client have to run around to try and get my bill right before direct debit date....I'm utterly disgusted at the poor level of service received from vodacom