POOR PATHETIC SERVICE

Item: Vodacom
Rating: 1
Author: Abdurragiem B

I have been struggling to have a "MANAGER" of the TOBI CHANNEL e-mail me regarding a complaint as the consultants in that area are providing the POOREST, MOST PATHETIC SERVICE TO CLIENTS!!! They will either end the chat or refer clients to the customer services e-mail address. I am getting no joy. My previous queries have not been resolved and the "HELLOPETER TEAM" of Vodacom is "INVESTIGATING"!!!

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Replies (1)

Vodacom's replyOfficial

03 Nov 2022, 10:24

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply03 Nov 2022, 10:24

Official