AB
Abdurragiem B

1 reviews | Active since Apr 2011

19 Sept 2023, 10:44

POOR & PATHETIC SERVICE

I chatted to 2 online consultants regarding going into the Vodacom app because it cuts out and closes. They chose not to assist but send me from pillar to post. The Vodacom customer service e - mail is inactive and refers 1 to Tobi, who is just so inaffective. The service from the consultants is POOR & PATHETIC!!!! They require training in CLIENT ETTHICS, AS THEY have NONE!!!!!

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Replies (1)
Vodacom
Vodacom's reply19 Sept 2023, 11:35
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team